Electronic Health Records: Pros and Cons

Electronic Health Records: Pros & Cons

When the concept of digitizing all patient records was introduced in healthcare, it was mainly received with excitement and overwhelming relief, especially from exhausted residents and interns who had to complete pages and pages of handwritten notes for all the patients under their care.


Electronic Health Records (EHRS) were implemented fairly quickly in health systems worldwide, more so in countries with nationalized health systems like the United Kingdom and Singapore, as well as those with a robust and early investment in health technology and information systems.


The adoption was rapid because the advantages were crystal clear:

  1. Details about patient history, medication history and examination findings could be entered into online patient portals, which could then be integrated with lab or radiology reports. Follow up notes for successive visits could also be entered, making it easy to chronologically access information if required.

  2. Most EHRs had the ability to deliver e- prescriptions which made it easy to refill medication doses.

  3. All these records can be preserved on secure servers.

  4. Patients can get access to this data and can also send it to specialists they have been referred to for continuity of care.

  5. There was a reduced dependency on paper-based record keeping, which helped to maintain patient confidentiality and reduced chances of the paperwork being misplaced.

  6. EHRs for inpatients admitted in hospitals or healthcare centers, could be updated with detailed patient notes and hand off notes, which made it easy for different treating doctors to track the patient’s prognosis.

  7. The accessibility of patient records enabled physicians to work together on patient care. Very often, there is a lack of communication between doctors, nurses, residents, hospitalists and specialists, which leads to medication errors, delay in diagnosis, repetition of investigations or duplication of drugs. An electronic home page that details all the stages of care that the patient has gone through, makes for an efficient collaborative tool.

  8. It provided quick and complete documentation, fulfilling standards for accreditation of health care facilities and making audits a lot easier.

  9. It wasn’t long before EHR-linked population-based biobanks were established that gave opportunities for genomic research that helps fuels artificial intelligence based systems that help in diagnosis and clinical decision support, driving the concept of personalised medicine.


All these factors made EHRs the proverbial knight in shining armor! Well, the age-old saying was certainly right:  When it sounds too good to be true,  it usually is!

Shining Light on the Dark Side of Electronic Health Records

In theory, everything seemed to line up perfectly. But, as usage increased, the problems started cropping up. A recent survey conducted by Stanford University, The Harris Poll, revealed many of the issues that physicians have encountered while using EHRs.


  • Clunky User Interfaces

While 91% of physicians recognize the importance of electronic health records in patient care and would like their systems to provide an intuitive user experience, and facilitate a better doctor-patient interaction, only 44% are actually satisfied with their software’s capabilities to do those things.


Most find that data entry is tedious, cumbersome and often repetitive, making it difficult for them to complete their notes on time.


  • Inadequate Clinical Decision Aid

88 % of physicians would prefer to leverage their EHRs as a clinical decision-making tool, by identifying high risk patients on their panels or coordinating care for patients with complex conditions. However, only 52% of the respondents were satisfied with the way their electronic systems helped them achieve their care goals.


In fact, nearly half of the primary care physicians said that the primary value of their system was just digital storage.


  • Reduced Interoperability

Another considerable hurdle is the issue of interoperability of different systems. With so many vendors available, it was becoming extremely difficult for physicians who rotated between facilities or visited at various clinics and centers to get used to the changing systems. With a lack of adequate standardization of location or content of data required, it was difficult to get doctors to comply with using the electronic systems.


  • Physician Burnout

Due to the increasing amount of data entry required, 74% of physicians reported that using an electronic health record system has increased their total number of working hours per day, taking valuable time away from their patients and contributing to physician burnout. On average, if a physician spent 31 minutes with a patient, he spent only 12 minutes interacting with the patient, and 19 mins entering data.


  • Data Security

A fact that became apparent with the use of EHRs, was that with the increasing amount of data generated, it was becoming more difficult to keep it safe. Health data was extremely vulnerable, in spite of various firewalls, mainly due to its inherently fluid nature- there are a large number of changes that take place in a patient’s EHR. This reveals various soft targets for potential hackers to exploit.


In fact, in 2016, New Kirk Products, a company that issued healthcare identity cards, announced a data breach that affected 3.47 million patients, when hackers stole personal patient information as well as insurance details.

What can we look forward to?

Realizing that work needs to be done to improve the quality and usability of electronic health record systems, various initiatives have been taken to make these systems more open and user friendly.


  • Simplifying Data Entry

Data entry with complicated ICD 10 coding has been a pain point for many physicians, which makes them vary of implementing EHRs. However, services like ScribeAE provide certified medical scribes who take on time consuming and labor intensive clerical tasks, leaving physicians with enough time to focus on patient care.


Medical Scribes have a medical, coding and transcribing background to improve hospital operations and support physicians with their tasks to prevent burnout, provide seamless services for patients to improve workflows as well as to reduce the chances of claims being rejected by insurance companies due to incomplete documentation.


Services like this, when integrated in healthcare organizations including rural or urban hospitals, teaching facilities and private practices would greatly improve the adoption and use of EHRs.

  • Improving Interoperability

 The Commonwell Health Alliance was established as a not-for-profit association that aims to improve accessibility of health data for both physicians and patients, by providing a vendor – neutral platform that breaks down the technological barriers that interfere with the effective exchange of patient information. CareQuality also provides the ability for health networks to connect seamlessly with each other.


In 2020, the United Arab Emirates’ Dubai Health Authority (DHA) integrated the Wolters Kluwer’s clinical decision support (CDS) resource, UpToDate with its electronic medical record (EMR) database, in an effort to leverage the power of EHRs for clinical support, allowing doctors, nurses as well as pharmacists from 18 different DHA sites to access the program through the Salama EMR. In addition to advancing patient care, the system also provides doctors the ability to keep up with their Continuing Medical Education certifications, seamlessly, in an effort to ease the cognitive burden on healthcare workers.


All in all, the future looks promising for Electronic health records and it looks like after a bumpy start, with a few upgrades, it will have the potential to revolutionize care delivery as envisioned!


  1. Mearian, Lucas. “Poorly Designed Systems Make Doctors ‘a Slave to Their EHR’.” Computerworld, Computerworld, 22 May 2019, www.computerworld.com/article/3397039/poorly-designed-systems-make-doctors-a-slave-to-their-ehr.html

  2. “What Are the Advantages of Electronic Health Records?” HealthIT.gov, 16 May 2019, www.healthit.gov/faq/what-are-advantages-electronic-health-records.

  3. Johanna Kaipio, Tinja Lääveri, Hannele Hyppönen, Suvi Vainiomäki, Jarmo Reponen, Andre Kushniruk, Elizabeth Borycki, Jukka Vänskä,. Usability problems do not heal by themselves: National survey on physicians’ experiences with EHRs in Finland, International Journal of Medical Informatics.Volume 97,2017,Pages 266-281,ISSN 1386-5056, https://doi.org/10.1016/j.ijmedinf.2016.10.010

  4. Noura S. Abul-Husn, Eimear E. Kenny. Personalized Medicine and the Power of Electronic Health Records. Cell.Volume 177, Issue 1, 2019.Pages 58-69.ISSN 0092-8674. https://doi.org/10.1016/j.cell.2019.02.039


  5. Koppel R, Kuziemsky C. Healthcare Data Are Remarkably Vulnerable to Hacking: Connected Healthcare Delivery Increases the Risks. Stud Health Technol Inform. 2019;257:218-222